Bouts / Gorgias vs Salesforce Service Cloud
Gorgias vs Salesforce Service Cloud
Red cornerGorgias
$10 a month for 50 tickets on Starter, billed monthly
Blue cornerSalesforce Service Cloud
$25 per user a month on Starter Suite, billed monthly or annually
Gorgias: In July 2026 Gorgias bundled AI Agent into every plan by default and raised the price of AI interactions beyond the included allowance from $0.90 to $1.50.
Salesforce Service Cloud: Salesforce renamed Service Cloud to Agentforce Service in October 2025 and went back to the Service Cloud name in September 2026; current editions are Starter Suite, Pro Suite, Core, Advanced and Max.
A draw at 10 agents, 3–3. Gorgias takes the bill, price tags and user verdict; Salesforce Service Cloud takes AI, desk basics and security.
The judges' card
| Round | Gorgias | What happened | Salesforce Service Cloud |
|---|---|---|---|
| Round 1The bill | W | At 10 agents with AI on: Gorgias $1,116, Salesforce Service Cloud $6,200 a month. Gorgias is 82% cheaper and takes the round. | |
| Round 2Price tags | W | Gorgias offers every price in public, monthly billing and no minimum; Salesforce Service Cloud offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. | |
| Round 3AI | Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round. | W | |
| Round 4Desk basics | Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round. | W | |
| Round 5Security | Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round. | W | |
| Round 6User verdict | W | On G2: Gorgias 4.6 from 582 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Gorgias takes the round. | |
| Rounds won | 3 | Draw | 3 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Gorgias
- $437
- Salesforce Service Cloud
- $1,860
3 agents, 750 conversations a month. Draw, 3–3.
Mid-size team
- Gorgias
- $1,116
- Salesforce Service Cloud
- $6,200
10 agents, 2,500 conversations a month. Draw, 3–3.
Large team
- Gorgias
- $2,757
- Salesforce Service Cloud
- $15,500
25 agents, 6,250 conversations a month. Draw, 3–3.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Gorgias Basic, Pro or Advanced with AI Agent (tier set by ticket volume); Salesforce Service Cloud Advanced.
Tale of the tape
| Gorgias | Made by | Salesforce |
|---|---|---|
| per ticket | Pricing | per agent |
| $10 a month for 50 tickets on Starter, billed monthly | Paid plans from | $25 per user a month on Starter Suite, billed monthly or annually |
| Basic, Pro or Advanced with AI Agent (tier set by ticket volume) | Plan we priced | Advanced |
| $437 | 3 agents, AI on | $1,860 |
| $1,116 | 10 agents, AI on | $6,200 |
| $2,757 | 25 agents, AI on | $15,500 |
| $0.90 per automated interaction on annual plans, $1.00 on monthly; $1.50 per interaction beyond the plan allowance | AI agent price | $2 per resolution; $2 per conversation; $500 per 100,000 credits |
| Email, Live chat, Phone, SMS, Social, WhatsApp | Channels | Email, Live chat, Phone, WhatsApp, SMS, Social |
| No | Free plan | No |
| 7 days | Free trial | 30 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II | Audit reports | SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, PCI DSS, HITRUST |
| Google Cloud in the US, EU and Australia; EU merchants are placed on EU servers | Data hosting | Service Cloud data can be hosted in Europe and other regions, including on Hyperforce |
| 4.6 (582) | G2 rating | 4.4 (8,437) |
| 4.6 (135) | Capterra rating | 4.5 (832) |
Questions
Which is better, Gorgias or Salesforce Service Cloud?
A draw at 10 agents, 3–3. Gorgias takes the bill, price tags and user verdict; Salesforce Service Cloud takes AI, desk basics and security.
Is Gorgias cheaper than Salesforce Service Cloud?
At 10 agents with the AI agent and agent assist on, Gorgias comes to $1,116 a month and Salesforce Service Cloud to $6,200, from list prices. Gorgias takes the bill round.
Which has the better AI, Gorgias or Salesforce Service Cloud?
Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round.
