Salesforce Service Cloud
Salesforce Service Cloud by Salesforce has a 7–1–3 record against the other 11 help desks at 10 agents, ranked #2 of 12. It wins 30 rounds and loses 16.
Salesforce renamed Service Cloud to Agentforce Service in October 2025 and went back to the Service Cloud name in September 2026; current editions are Starter Suite, Pro Suite, Core, Advanced and Max.
The real bill
Small team
- Advanced
- $1,860
3 agents, 750 conversations a month; $620 per agent.
Mid-size team
- Advanced
- $6,200
10 agents, 2,500 conversations a month; $620 per agent.
Large team
- Advanced
- $15,500
25 agents, 6,250 conversations a month; $620 per agent.
Wins
Freshdesk2–3Salesforce Service CloudSalesforce Service Cloud · close call · 1 even
Help Scout1–3Salesforce Service CloudSalesforce Service Cloud · clear win · 2 even
Jira Service Management1–4Salesforce Service CloudSalesforce Service Cloud · clear win · 1 even
LiveAgent1–4Salesforce Service CloudSalesforce Service Cloud · clear win · 1 even- Salesforce Service Cloud3–2Tidio
Salesforce Service Cloud · close call · 1 even - Salesforce Service Cloud2–1Zendesk
Salesforce Service Cloud · close call · 3 even - Salesforce Service Cloud4–0Zoho Desk
Salesforce Service Cloud · knockout · 2 even
