Bouts / Jira Service Management vs Tidio
Jira Service Management vs Tidio
Red cornerJira Service Management
$750 a year for up to 3 agents on Standard (about $20.83 per agent a month), or $25 per agent a month billed monthly
Blue cornerTidio
$24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter)
Jira Service Management: Jira Service Management is now sold only inside Atlassian's Service Collection, bundled with Customer Service Management, Assets and Rovo; the apps cannot be bought separately.
A draw at 10 agents, 2–2. Jira Service Management takes desk basics and security; Tidio takes the bill and user verdict; 2 rounds are even.
The judges' card
| Round | Jira Service Management | What happened | Tidio |
|---|---|---|---|
| Round 1The bill | At 10 agents with AI on: Jira Service Management $979, Tidio $583 a month. Tidio is 41% cheaper and takes the round. | W | |
| Round 2Price tags | = | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. | = |
| Round 3AI | = | Both offer an AI agent that also takes actions in other systems. Even. | = |
| Round 4Desk basics | W | Jira Service Management offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Jira Service Management takes the round. | |
| Round 5Security | W | Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round. | |
| Round 6User verdict | On G2: Jira Service Management 4.3 from 986 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round. | W | |
| Rounds won | 2 | Draw, 2 even | 2 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Jira Service Management
- $294
- Tidio
- $199
3 agents, 750 conversations a month. Draw, 2–2.
Mid-size team
- Jira Service Management
- $979
- Tidio
- $583
10 agents, 2,500 conversations a month. Draw, 2–2.
Large team
- Jira Service Management
- $2,448
- Tidio
- —
25 agents, 6,250 conversations a month. Jira Service Management wins 3–1.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Jira Service Management Service Collection Premium; Tidio Growth + Lyro AI Agent.
Tale of the tape
| Atlassian | Made by | Tidio |
|---|---|---|
| per agent | Pricing | per conversation |
| $750 a year for up to 3 agents on Standard (about $20.83 per agent a month), or $25 per agent a month billed monthly | Paid plans from | $24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter) |
| Service Collection Premium | Plan we priced | Growth + Lyro AI Agent |
| $294 | 3 agents, AI on | $199 |
| $979 | 10 agents, AI on | $583 |
| $2,448 | 25 agents, AI on | — |
| $1.00 per AI agent resolution, no included allowance; free until December 3, 2026; 1,000 assisted conversations a month included on Premium and Enterprise, then from $0.30 each | AI agent price | From $39 a month for 50 Lyro conversations ($32.50 billed annually), up to $700 for 1,000 ($583.33 billed annually); Contact for pricing |
| Email, Live chat, Phone, WhatsApp | Channels | Email, Live chat, WhatsApp, Social |
| Up to 3 agents with 2GB storage | Free plan | 50 billable conversations a month, 10 seats and 50 one-time Lyro conversations |
| 14 days, extendable to 30 | Free trial | 7 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II, ISO 27001, ISO 27018 | Audit reports | SOC 2 Type II |
| Pin data to the US, EU, Germany, UK, Switzerland, Canada, Australia, Japan, India, Singapore or South Korea, from Standard | Data hosting | Data mainly processed on servers in the EEA; some data is transferred to the US |
| 4.3 (986) | G2 rating | 4.6 (1,962) |
| 4.5 (779) | Capterra rating | 4.7 (590) |
Questions
Which is better, Jira Service Management or Tidio?
A draw at 10 agents, 2–2. Jira Service Management takes desk basics and security; Tidio takes the bill and user verdict; 2 rounds are even.
Is Jira Service Management cheaper than Tidio?
At 10 agents with the AI agent and agent assist on, Jira Service Management comes to $979 a month and Tidio to $583, from list prices. Tidio takes the bill round.
Which has the better AI, Jira Service Management or Tidio?
Both offer an AI agent that also takes actions in other systems. Even.
Other bouts
Sources
Jira Service Management
- Service Collection pricing
- Service Collection licensing FAQ
- Get started with live chat
- Get started with voice support
- About AI agent resolutions
- Get instant AI help while working in Customer Service Management
- How Rovo credits work
- Jira Service Management reviews
- Jira Service Management reviews
- Jira Service Management reviews