Bouts / Gorgias vs Zendesk
Gorgias vs Zendesk
Red cornerGorgias
$10 a month for 50 tickets on Starter, billed monthly
Blue cornerZendesk
$19 per agent a month, billed annually (Support Team)
Gorgias: In July 2026 Gorgias bundled AI Agent into every plan by default and raised the price of AI interactions beyond the included allowance from $0.90 to $1.50.
Zendesk: Zendesk retires AI agents - Essential, the legacy bot builder and autoreplies with articles on December 10, 2026, so older bots must move to the current AI agents.
A draw at 10 agents, 3–3. Gorgias takes the bill, price tags and user verdict; Zendesk takes AI, desk basics and security.
The judges' card
| Round | Gorgias | What happened | Zendesk |
|---|---|---|---|
| Round 1The bill | W | At 10 agents with AI on: Gorgias $1,116, Zendesk $2,250 a month. Gorgias is 50% cheaper and takes the round. | |
| Round 2Price tags | W | Gorgias offers every price in public, monthly billing and no minimum; Zendesk offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. | |
| Round 3AI | Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Zendesk takes the round. | W | |
| Round 4Desk basics | Zendesk offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Zendesk takes the round. | W | |
| Round 5Security | Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round. | W | |
| Round 6User verdict | W | On G2: Gorgias 4.6 from 582 reviews, Zendesk 4.3 from 7,095 reviews. Gorgias takes the round. | |
| Rounds won | 3 | Draw | 3 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Gorgias
- $437
- Zendesk
- $675
3 agents, 750 conversations a month. Draw, 3–3.
Mid-size team
- Gorgias
- $1,116
- Zendesk
- $2,250
10 agents, 2,500 conversations a month. Draw, 3–3.
Large team
- Gorgias
- $2,757
- Zendesk
- $5,625
25 agents, 6,250 conversations a month. Draw, 3–3.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Gorgias Basic, Pro or Advanced with AI Agent (tier set by ticket volume); Zendesk Suite Professional.
Tale of the tape
| Gorgias | Made by | Zendesk |
|---|---|---|
| per ticket | Pricing | per agent |
| $10 a month for 50 tickets on Starter, billed monthly | Paid plans from | $19 per agent a month, billed annually (Support Team) |
| Basic, Pro or Advanced with AI Agent (tier set by ticket volume) | Plan we priced | Suite Professional |
| $437 | 3 agents, AI on | $675 |
| $1,116 | 10 agents, AI on | $2,250 |
| $2,757 | 25 agents, AI on | $5,625 |
| $0.90 per automated interaction on annual plans, $1.00 on monthly; $1.50 per interaction beyond the plan allowance | AI agent price | $1.50 per automated resolution committed, $2.00 pay as you go |
| Email, Live chat, Phone, SMS, Social, WhatsApp | Channels | Email, Live chat, Phone, WhatsApp, Social, SMS |
| No | Free plan | No |
| 7 days | Free trial | 14 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II | Audit reports | SOC 2 Type II, ISO 27001, ISO 27018, ISO 42001, FedRAMP Low, HDS |
| Google Cloud in the US, EU and Australia; EU merchants are placed on EU servers | Data hosting | US, EEA and Asia Pacific data centers, with region choice through the Data Center Location add-on |
| 4.6 (582) | G2 rating | 4.3 (7,095) |
| 4.6 (135) | Capterra rating | 4.4 (4,094) |
Questions
Which is better, Gorgias or Zendesk?
A draw at 10 agents, 3–3. Gorgias takes the bill, price tags and user verdict; Zendesk takes AI, desk basics and security.
Is Gorgias cheaper than Zendesk?
At 10 agents with the AI agent and agent assist on, Gorgias comes to $1,116 a month and Zendesk to $2,250, from list prices. Gorgias takes the bill round.
Which has the better AI, Gorgias or Zendesk?
Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Zendesk takes the round.
